William Paterson Information Technology Student Program Application

Next Hiring Cycle: September 2025

 
This application contains several short answer questions. Plan on spending at least 20-30 minutes on this application. There is no way to save your answers, please complete them in one session.

You can complete this application now and it will be reviewed in April 2025 for our next round of hiring. 

The purpose of this form is to see YOUR writing skills. This job requires all employees to have excellent written communication skills. Please write these answers yourself and be honest. We want to hear YOUR writing skills, not how an AI-robot would answer these questions.

Thank you for applying to work at the William Paterson University Information Technology department. Our student employees are core to the day to day functioning of our department and we rely on them to maintain spaces, equipment, solve problems, and educate our user base. 
Technology Assistant Job Description:
 
 

Job Description:

Technology Assistants provide technology help and support to the campus community.  TA’s are expected to direct the William Paterson community toward resources, resolve various technical issues, and assist in projects while meeting high standards of customer service. 

 

Possession of excellent written and oral communication skills, as well as be able to work both independently and as part of a diverse team. Familiarity with Microsoft Office and basic computer hardware maintenance. Must be self-motivated and have professional conduct and behavior.  Physical requirements: some heavy lifting required; must be able to walk anywhere on campus.

 

Technical Assistant Level 1: Reports to the Program Coordinator (Caleb Rumley), SM Group Job Description: Technology Assistants (TA's) provide technology support to our students, faculty, and staff members. 

 TA’s are expected to direct the William Paterson community toward resources, resolve various technical issues, and assist in projects while meeting high standards of customer service. TA's troubleshoot users’ problems using a systematic approach either by phone or in person. 

They help educate our user base by encouraging the proper use of our systems, guiding faculty, staff and students towards our Wiki, Software Center, and Web Help Desk tools. TA's are expected to write and formulate clear emails to faculty, staff and students and need to be able to write at a collegiate level. 

Prior knowledge of technology is a plus, but not required. We offer training on how to navigate Windows OS, Apple OS, Microsoft Office, Outlook, and other software used by our community. Must be self-motivated and have professional conduct and behavior. 

 Physical requirements: some heavy lifting required; must be able to walk anywhere on campus. They must exhibit a positive attitude with helping other students and staff. They are expected to restock several printers while on shift and clean lab spaces. TA's will answer the Help Desk phone (973-720-4357) and are expected to guide our clients to resolutions via phone support, remote support, and in-person troubleshooting.